Aquí encontrará consejos de ayuda y las preguntas más frecuentes (FAQ)

1. ¿Qué es Alojamiento-Vacaciones.com?

Alojamiento-Vacaciones.com es una plataforma de Internet que pone en contacto a propietarios y futuros inquilinos de chalets o apartamentos. Tanto los anunciantes como los inquilinos pueden ser personas naturales o corporaciones. Todos los anuncios se pueden acompañar de imágenes que describen el artículo (por ejemplo fotos o planos).

2. ¿Cuánto cuesta Alojamiento-Vacaciones.com?

Alojamiento-Vacaciones.com es en principio un servicio totalmente gratuito para cualquier propietario o inquilino. Si ha conseguido alquilar o encontrar un chalet o apartamento a través de Alojamiento-Vacaciones.com y está satisfecho con Alojamiento-Vacaciones.com, recibiríamos agradecidos cualquier pequeña ayuda con la que quisiera colaborar. La cantidad la decide usted. Sin embargo, únicamente en el caso de que haya encontrado su chalet o apartamento a través de nosotros, o si ha conseguido alquilarlo con éxito. Sus aportaciones nos ayudan a mantener este servicio en funcionamiento.
Please note: We never (!) request any payment from our users. In case someone tries to contact you by phone or email and asks in our name to pay for any of our services, this is fraud.

In case this has occurred to you, please contact us at info@rent-holiday-homes.com or at +49-(0)221-99760509.

3. ¿Cómo puedo encontrar un chalet o un apartamento?

Vaya a la página "Buscar chalet" escriba su país de destino y haga clic en "búsqueda". Así de fácil!

4. ¿Cómo puedo anunciar un artículo?

Anunciar un artículo a través de Alojamiento-Vacaciones.com es similar a poner un anuncio en un periódico. Para poder ofrecer un artículo, primero tiene que registrarse gratuitamente. Por supuesto sus datos serán protegidos y no se facilitarán a terceros. Si ya está registrado puede ir directamente a ENTRAR para entrar como usuario y colgar un nuevo anuncio que, en caso deseado, podrá también borrar sin problemas. Con el calendario de reservas puede informar a inquilinos potenciales de si su artículo aún está libre para las fechas que les interesan

5. ¿Cómo puedo modificar mis anuncios?

Si quiere modificar sus anuncios, también tiene que ir a ENTRAR Una vez allí haga clic en "MODIFICAR" detrás del anuncio que quiere cambiar. Si hace clic en BORRAR, el anuncio en cuestión será borrado de la base de datos.

6. ¿Cómo puedo modificar mis datos personales?

Si quiere modificar sus datos personales, tiene que ir a ENTRAR A continuación haga clic en MODIFICAR DATOS PERSONALES, en el margen inferior de la página.

7. ¿Cómo puedo dejar de recibir la newsletter?

En el margen inferior de todas las newsletters encontrará un link correspondiente. Haga clic sobre él para dejar de recibir la newsletter. Por favor, no nos envíe e-mails para que dejemos de enviarle la newsletter. Tenga en cuenta que tiene que tiene que repetir el procedimiento para todas las newsletter a las que está abonado y que ya no quiere recibir.

8. ¿Cómo puedo usar el sistema de Alojamiento-Vacaciones.com en mi propia página web?

Alojamiento-Vacaciones.com les ofrece la posibilidad de usar el sistema de Alojamiento-Vacaciones.com también para su propia página web, para, de este modo, poder dar a conocer las ofertas más actuales de sus artículos en su propia web. Este servicio es especialmente atractivo para inmobiliarias y personas jurídicas. De esta forma puede introducir los datos de su artículo en el sistema de Alojamiento-Vacaciones.com y anunciarlo en su página web con una presentación neutral. Para mostrar sus artículos en su propia página web, primero tiene que entrar como usuario. En el campo ENTRAR se le mostrará un link personal que podrá copiar y adaptar a su página web. Así sus anuncios podrán aparecer en su página web. En caso de que necesite ayuda, póngase en contacto con nosotros por e-mail support@rent-holiday-homes.com.

9. What am I supposed when I receive a request from a possible tenant?

Please reply to requests within 14 days. Please note: it is very important to click the contact link which is provided in the email. By clicking the contact link you are automatically forwarded to the request of the possible tenant. You can reply either by using the contact form or forwarding all information to your email address. If you do not reply a request within seven days our system will send you a reminder that is including the contact link. In case you have not clicked the contact link within the following seven days, your account will be temporarily disabled and your objects will not be shown. Therefore clicking the contact link is the automatic proof for our system that your advert is still active. We thank you for your understanding for this measure. Unfortunately, some users repetitively have not replied to requests, because their adverts were inactive but still displayed on our website.

10. How can I activate my inactive account?

Either just click on the contact link or LOGIN on our homepage. After that, you have to verify your email address again.

11. How can I enable Java Script in my browser?

For the optimal display and use of rent-holiday-homes.com, your Java Script needs to be enabled. This can easily be done within a few seconds. Please follow the instructions below according to your type of browser:

Internet Explorer
1. Select 'Tools' from the top menu
2. Choose 'Internet Options'
3. Click on the 'Security' tab
4. Click on 'Custom Level'
5. Scroll down until you see section labelled 'Scripting'
6. Under 'Active Scripting', select 'Enable' and click OK
Mozilla Firefox
1. Select 'Tools' from the top menu
2. Choose 'Options'
3. Choose 'Content' from the top navigation
4. Select the checkbox next to 'Enable JavaScript' and click OK
Opera
1. click on the 'Tools' drop-down menu
2. Choose 'Preferences'
3. Click on 'Advanved'
4. Click on 'Content'
5. Check on the box nect to 'Enable Java' and click 'OK'
Netscape Navigator
1. Select 'Edit' from the top menu
2. Choose 'Preferences'
3. Choose 'Advanced'
4. Choose 'Scripts & Plugins'
5. Select the 'Enable JavaScript' checkbox and click OK
Apple Safari
1. Select 'Safari' from the top menu
2. Choose 'Preferences'
3. Choose 'Security'
4. Select the checkbox next to 'Enable JavaScript'

12. I'm having problems with changing or deleting seasonal prices.

Please enable your Java Script. This can easily be done within a few seconds. You can find the instructions on point 11.

13. I'm having problems with the display of calendar.

Please enable your Java Script. This can easily be done within a few seconds. You can find the instructions on point 11.

14. How can I upload/delete/change order of pictures?

In order to upload pictures, please do the following:
- log in on our website
- click Upload pictures (icon 5) .
- click the 'Browse' button in the 'Add New Picture' box
- choose the picture you want to upload
- click on 'Add Picture' in the 'Add New Picture' box
- after a couple of seconds, your pictures will be displayed.

To delete pictures, please log in on your account and click 'Upload Pictures'. You are then directed to a page where you can see all of your current pictures. Next to the pictures, on the right side, you find icons to delete and change the order of your pictures .

15. Unreliable Owners/Fraud

www.rent-holiday-homes.com does not represent the advertised objects, but provides the possibility for landlords and agencies to promote their property. Please note that our team is constantly trying to make sure that only proper adverts are displayed on our portal. However, www.rent-holiday-homes.com takes no responsibility for the existence, the features, the characteristics or the availability of objects.

Unfortunately, there are very rare cases of fraud on portals like www.rent-holiday-homes.com where objects are uploaded that do not exist. In those cases, the "property owners" do not reply emails or phone calls after they have received payment for deposit, and/or people discover that the object does not exist when they are already at the "location".

Therefore we recommend to do some research if the owner and his/her object exist, before you make any kind of payment. The follwing aspects might help you with this:

- Payments should not be proceeded via Western Union, but on a legal bank account.
- Does the object have a proper address? Is it possible to find it on Google Maps/Google Earth?
- Does the owner have a telephone number (best case: landline) where you can reach him?
- Is the object given an adequate price?
- How much is the deposit that is requested by the landlord? Is he insisting for various reasons that this payment should be done right away?
- Does the object have a homepage?

Please note that these are recommendations, but no guarantees. In case you are feeling insecure about a particular offer, you can contact our support at any time at info@rent-holiday-homes.com.

Furthermore, we would like to ask our users to report any scam on www.rent-holiday-homes.com to our support at info@rent-holiday-homes.com. Those objects will be removed from our portal right away.

16. Why is my new advert not uploaded right away?

All new adverts are reviewed and approved by the support team. Unfortunately there are very few cases of fraud on portals like ours, and they are a huge damage for us. By checking new adverts, we can minimize scam and strengthen our users' confidence in our service.

You can check the status of your new object after logging in on www.rent-holiday-homes.com. Additionally, you are receiving a notification with a link to your advert after it has been activated.

17. How long does it take until my new advert is uploaded?

Our support tries to activate your new advert as soon as possible. Generally speaking, it should not take more than three workdays to activate your advert. After the activation, you are receiving a notification that your object is uploaded. You can check the status of your new advert by logging in on www.rent-holiday-homes.com.

Thank you very much for your cooperation.